Shipping/Refund Policy

RETURNS/REFUNDS

We do not accept returns or exchanges regarding issues with size or change of mind.

As all shoes are sold on a consignment basis, returns cannot be made. However, there are certain circumstances which can warrant a refund. 

All our goods are 100% authentic. If any item which has passed our extreme authentication checks is deemed inauthentic, we will provide you with a full refund.

Any sizing concerns, please don't hesitate to email us or contact us through instagram @hypemarketau. 

For further information on this policy please refer to: https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/change-of-mind

SHIPPING

Domestic Shipping

All orders are fulfilled through Australia Post.

Costs:

  • Free express shipping for all orders over $500
  • All orders under will be charged a $10 - $20 shipping fee dependent on item size

Expected delivery times for express shipping:

  • VIC 1 - 2 business days
  • NSW/QLD 1 - 2 business days
  • SA 1 - 3 business days
  • WA 2 - 3 business days

For standard shipping it will range from 3 - 6 business days across all states.

A signature is required for all parcels. In the case that no one is available, a card will be left providing further information to collect the package at the local post office.

International Shipping

As of now we only ship abroad to New Zealand through Australia Post.

Expected delivery times:

  • Express 5 - 10 business days
  • Standard 7 - 14 business days

Please keep in mind for possibilities of further delay due to COVID-19.

Above are only expected times, and we will not be liable if it does take longer than usual. 

Processing Times

For orders placed on a weekday, please allow 24 hours for it to be processed. 

For orders placed on the weekend or public holiday, please allow 24 hours within the next business day for it to be processed. 

Orders will be dispatched within 1-3 days. In case of any delays, you will be notified as soon as possible via email. 

For any further questions on shipping please email info@hypemarketau.com or contact us through instagram @hypemarketau.