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FAQ
Uncovering the details you need for a smooth shopping experience.
How long does delivery take?
We are located in Melbourne, Australia.
Expected delivery times for express shipping:
- VIC 1 - 2 business days
- NSW/QLD 1 - 2 business days
- SA 1 - 3 business days
- WA 2 - 3 business days
Processing Times
All orders are subject to a minimum processing time of 1 business day. Processing times can vary from 1-3 business days.
For any further questions concerning processing and shipping, please submit an enquiry here, or contact us through instagram @hypemarketau.
Can I exchange my order if I order the wrong size?
A free size exchange is available within 30 days of purchase.
The original item must be kept in the same brand new condition it came in, otherwise we cannot allow an exchange.
For more details, visit here.
How do I know what size to buy?
We offer a concise sizing guide on all our footwear. To view this, head over to a product page and click on the link above the size selector.
Our Footwear sizing is always displayed in US sizes.
Shop with confidence knowing that we offer free size exchanges to ensure you end up with the right fit.
For any further questions concerning sizing and exchanges, please submit an enquiry here, or contact us through instagram @hypemarketau.
Are all your products authentic and brand new?
All our goods are 100% authentic and brand new. We go through a serious process of checks to ensure that any item is guaranteed authentic before they are dispatched to our customers.
If any item which has passed our extreme authentication checks is deemed inauthentic, we will provide you with a full refund.
I have more questions, where can I contact you?
Head over to the live chat in the bottom right corner to speak to one of our agents!
Alternatively, you can contact us via the contact methods below.
Email: support@hypemarketau.com
Instagram: @hypemarketau
Submit a ticket: here